Shipping Policy

This Shipping Policy applies to orders placed through modllepd.shop.

Store: modllepd.shop
Website: https://modllepd.shop
Email: OguinIqbal992@outlook.com
Business address: Unit 162, 13 City Road, Southbank, VIC 3006, Australia

1. Free Standard Shipping on Every Order

modllepd.shop provides free standard shipping on all orders without conditions.

Free standard shipping applies:

• To every order
• Without a minimum purchase amount
• Without a promotional code
• Without a membership requirement
• Without a standard delivery charge

If an optional expedited or premium delivery service is offered, its price will be displayed before the customer submits the order.

Selecting an optional paid delivery service does not affect the availability of free standard shipping.

2. Estimated Delivery Time

The estimated total delivery time is:

15–20 calendar days from the date the order is confirmed.

This estimate includes normal order processing, preparation, dispatch and transit time.

Calendar days include weekends and public holidays, although delivery carriers may not physically deliver parcels on every weekend or public holiday.

If a different delivery period applies to a particular product or destination, it will be clearly disclosed before checkout.

3. Order Processing

After an order is submitted, we may conduct:

• Payment authorisation
• Address verification
• Fraud-prevention checks
• Product allocation
• Fulfilment preparation

An order confirmation will be sent using the email address provided during checkout.

If we cannot process an order because information is incomplete, payment is not authorised or a product is unavailable, we will contact the customer where reasonably possible.

4. Delivery Locations

Delivery availability is determined by the destinations offered during checkout.

An order cannot be delivered to a location that the checkout system does not accept.

Some carriers may be unable to deliver to:

• Restricted areas
• Temporary addresses
• Certain parcel-forwarding services
• Particular postal facilities
• Locations affected by carrier limitations

5. Accurate Delivery Information

Customers must provide complete and accurate delivery information, including:

• Recipient name
• Street address
• Suburb
• State or territory
• Postcode
• Country
• Telephone number or email address where required

Contact OguinIqbal992@outlook.com immediately if you notice an error.

We will try to correct an address before dispatch, but changes cannot be guaranteed after fulfilment has started.

If a parcel is returned because the customer supplied an incomplete or incorrect address, we will contact the customer to discuss redelivery or another appropriate outcome.

Any additional charge or deduction will be imposed only where lawful, reasonable and clearly explained.

6. Tracking Information

Where tracking is available, tracking details will be sent by email or displayed on the order status page.

Tracking may take time to update after dispatch.

A temporary lack of tracking activity does not necessarily mean the parcel has stopped moving.

7. Separate Parcels

An order containing multiple products may be delivered in separate parcels.

The customer will not be charged an additional standard shipping fee because an order is divided into multiple shipments.

8. Delivery Delays

The 15–20-calendar-day delivery period is an estimate.

Delays may occasionally occur because of:

• Severe weather
• Natural disasters
• Public holidays
• Carrier disruption
• Customs or border inspections
• Security checks
• Remote-area delivery conditions
• Incorrect address information
• Events outside reasonable control

If an order has not arrived by the end of the estimated delivery period, contact OguinIqbal992@outlook.com and include the order number.

We will investigate and provide an appropriate solution in accordance with the order terms and Australian law.

9. Lost Parcels

If tracking has not updated for an unusually long period or a parcel appears lost, contact us.

We may ask the customer to:

• Confirm the delivery address
• Check safe locations around the property
• Check with household members or neighbours
• Review carrier notices or delivery photographs
• Contact the local delivery depot
• Complete a reasonable carrier declaration

If a parcel is confirmed lost before delivery, we will provide an appropriate replacement or refund.

10. Parcels Marked as Delivered

If tracking shows that a parcel was delivered but it cannot be located, the customer should:

1. Check the delivery location and safe places.
2. Ask household members and immediate neighbours.
3. Review any carrier notice or delivery photograph.
4. Contact the delivery carrier where possible.
5. Email OguinIqbal992@outlook.com if the parcel remains missing.

We will review the available delivery evidence and assist with an investigation.

11. Failed Delivery

If delivery fails, the carrier may:

• Attempt redelivery
• Leave collection instructions
• Hold the parcel at a collection facility
• Return the parcel to the sender

Customers should follow carrier instructions promptly.

If a parcel is returned because the customer failed to collect it or provided incorrect information, reasonable redelivery costs may apply where legally permitted and disclosed before redelivery.

12. Damaged Parcels

If a parcel arrives damaged, take photographs of:

• The outer packaging
• The shipping label
• The internal packaging
• The affected product

Send the photographs and order number to OguinIqbal992@outlook.com.

Prompt reporting helps us investigate the shipment but does not remove any statutory consumer right.

13. Risk of Loss or Damage

Risk of loss or damage remains with modllepd.shop until the goods are delivered to the customer or another person authorised to receive them, subject to applicable Australian law.

14. Returns

The business address stated in this policy is not automatically the return address.

Customers must contact OguinIqbal992@outlook.com before returning any product so that the correct return instructions and authorised return destination can be provided.

Do not return products to the business address or the address printed on the parcel unless specifically instructed.

15. Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy available under the Australian Consumer Law.

Customers may be entitled to a replacement, refund or another remedy where goods:

• Are not delivered
• Arrive damaged
• Are unsafe
• Are faulty
• Are significantly different from their description
• Otherwise fail to meet a consumer guarantee

16. Contact

For shipping assistance, contact:

modllepd.shop
Website: https://modllepd.shop
Email: OguinIqbal992@outlook.com
Address: Unit 162, 13 City Road, Southbank, VIC 3006, Australia

When contacting us, include the order number and delivery postcode.

Last updated: 9 October 2026